Non-Liability Policy

Msluvs is not liable for the misuse of toys resulting in medical injury.

Msluvs is not liable for any injury resulting from misuse of a toy.

We are not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.

Msluvs is not responsible for lost or stolen packages. Once a package leaves our premises with a shipping carrier (USPS, FedEx, UPS, etc), you must follow up with the carrier directly if your package is not delivered successfully. We will send you tracking information as soon as the package is sent out. To track your package, please visit the carrier’s website and enter your tracking number into their tracking tool. If you can’t find your tracking number, please contact customer service at onlyservice.team@gmail.com and we’ll be happy to supply you with your tracking information.

If your package is not delivered, please contact the carrier to file a claim. Please note: if your package is marked as “delivered”, you will not be able to file a claim. If it is lost in transit (i.e. never delivered), you will be able to file a claim for the amount covered by your insurance.

Please confirm what shipping carrier you chose when you placed your order. Below you’ll find contact info for the different services we use. Please note: You do not have to disclose the nature of the products in the lost package. Make sure you have all of the relevant information when you reach out, including your tracking number and the exact address where you were expecting your delivery. Different carriers require that you report a lost item within different timelines. Generally speaking, you will need to file your claim within 72 hours of when the package was reported as delivered.

SHIPPING CARRIER CONTACT INFORMATION

UPS:

Online: https://www.ups.com/us/en/help-center/claims-support.page

Phone: 1-800-PICK-UPS

UPS will require you to provide the following information:

 

  • Your contact information: This includes your name, telephone number, and email address.
  • Pickup date
  • Package weight
  • Description of problem
  • Number of lost or damaged items
  • Tracking/Reference number(s)
  • Merchandise value and currency

 

USPS:

Online: https://usps.force.com/emailus/s/package-inquiry

Phone: 1-800-ASK-USPS (1-800-275-8777)

USPS will require you to provide the following information:

 

  • Tracking number
  • Class of mail and special services used
  • Where it was mailed from (choose “business”)
  • Where it was supposed to be delivered
  • Type of mail (package)
  • Do you know the contents (these are general categories, you don’t have to disclose the nature of the contents)
  • Dollar value of items
  • Do you suspect mail theft?
  • Other issues?

 

It may be most effective to visit your local post office to file a claim in person, as USPS phone and online services tend to experience delays. When you go to the post office, make sure you can answer the questions above, and request to speak to a supervisor.

If you have any questions or concerns about shipping please feel free to contact us at onlyservice.team@gmail.com and we will be happy to find a solution.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

U.S. law requires you to be 18 or older to order from Msluvs.

Shipping, as well as billing, is discreet . Most orders ship within 1-3 business day. You must be at least 18 years of age to order from Msluvs. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.